Refund & Cancellation Policy

  1. General Policy

Due to the nature of laboratory testing, refunds are limited.

  1. Non-Refundable Cases

No refund will be issued if:

  • Sample has been received
  • Testing has started
  • Improper sample submitted
  • Instructions not followed
  1. Eligible Refund Cases

Refunds may be issued if:

  • Order cancelled within 24 hours
  • Sample not yet shipped
  • Service unavailable
  1. International Orders
  • Shipping costs are non-refundable
  • Customs duties (if applicable) are non-refundable
  1. Sample Rejection

If sample is rejected:

  • Re-collection required
  • No refund issued
  1. Refund Timeline

Refunds processed within 5–10 business days

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